Refund Policy

Last updated: 13 October 2026

Short version: a pre-order can be refunded in full at any time before you activate your licence. After you activate, you get a refund if the App doesn't work as described.

Before you activate

A pre-order can be cancelled for a full refund, for any reason, at any time until you activate your licence key in the App. Receiving the key by email does not count as activating it. If we don't open early access by 31 January 2027, you can choose a full refund. If we decide not to release the App, every pre-order is refunded automatically.

After you activate

When you activate your licence, you agree to immediate access and acknowledge that the 14-day right to cancel no longer applies (see section 7 of the Terms of Service).

You will still get a refund if the App is faulty or not as described. For example:

• it won't open or run in an up-to-date desktop browser and we can't fix it within a reasonable time;
• it can't read your bank's statement export in any supported format and we can't add support for it within 14 days of you telling us;
• a feature described on our website is missing.

Email hello@provemymiles.co.uk within 30 days of activating, describe the problem and include your order number. If we can't fix the problem, we will refund you in full.

How refunds are paid

Refunds are made through Payhip to your original payment method. They usually appear within 5 to 10 working days, depending on your bank. When an order is refunded, its licence key is switched off: it can no longer be activated, and it stops receiving updates.

Your statutory rights

This policy does not affect your rights under the Consumer Rights Act 2015 or other consumer law.